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Frequently asked questions
There’ll be customs fees depending on the shipping options selected and the customer is responsible for it.
We offer a variety of shipping options dependent on your location and time of delivery.
UPS and DHL are our standard offerings for retail clients.
You are also welcome to use your own shipping account.
Please note, orders take an average of 1-2 days to process before being shipped out of our facility. Free shipping applies to only CUSTOMERS within Accra.
Yes! Just contact us with your wholesale requirements and we will be happy to provide you wholesale costs and discounted rates based on a bulk quantity purchase.
Yes. We ship UPS, FedEx and DHL. For larger volume orders (over 100kgs), we can arrange a customer shipper that may provide lower rates than the typical shipping companies.
Customer satisfaction is very important to us and we will do what we can to make it right. If there is a problem with your order, please let us know and we will be happy to provide usage assistance and discuss all the options with you, at its sole discretion, on a case by case basis, will determine if a product may be returned within 7 days(for local ) and 30 days for international of purchase.
Head over to our recipes page or a look at our Instagram account. There are some recipe ideas we have come up with. You can easily download our recipe book.
Any other questions you would like to ask from us?
We just found the powders a really convenient way to increase the daily fruits and vegetables intake as the powders tasted nice and still had the same health benefit as fresh produce. Fresh produce go off quickly, take a lot of space in the freezer and you hardly find them throughout the year. Powders are easy to store and easy to take.
We are not intending to compete with fresh produce; this is just another really convenient way of eating them. The powdered form is such an easy and convenient way to preserve and enjoy the produce when they are out of season.
Our ingredients are sourced from the West African region from the local farmers.
Yes, our products do not contain any fillers or carriers.
Products are best kept in airtight containers in a cool, dark environment. We package our products in easy resealable stand up pouches, which is good for proper preservation. Just reseal it after opening!
The shelf life of our products, when properly stored, is more than one year.
In processing of any kind, some nutrients are lost in comparison to fresh fruits and vegetable. However, since the powders are highly concentrated; you receive more nutrients per quantity than you would with fresh produce.
One of the unique aspects of our products is that there are absolutely no additives, fillers, flow agents or preservatives in any of them.
At the moment, we only accept credits cards and mobile money for our online system. You can also pay cash on delivery.